Privacy policy

ALL DAY JOY ("ALL DAY JOY," "we," "us," or "our") is committed to providing clean, all-natural, plant-based products directly to consumers through our website (https://alldayjoysuperfoods.com), online marketplaces, and through international distributors and local retailers. We also offer resources to those interested in dietary information and general well-being, following our belief: "Promoting wellness through high-quality products for a brighter, healthier world!"

We want to ensure that any personal information you share with us is handled responsibly. This Privacy Policy is part of our commitment to being transparent about how we manage your personal information.

When you visit our website to shop for products, search for recipes, sign up for newsletters, or share your experiences with our products, you share personal information in various ways. Sometimes, we collect it directly from you. At other times, we use technology to automatically collect personal information. Either way, you can be confident that we will handle your information in accordance with applicable laws and in a way that respects your rights. We also want to give you tools and options to manage your personal information as you see fit.

This Policy applies to our website and any sites or products that display these terms. It does not apply to any website, mobile app, service, or product that does not display or link to this Privacy Policy or that has its own privacy notice. If you do not agree with our policies and practices, please do not use our website. By accessing the website or purchasing directly from us, you agree to this Policy and our Terms of Use.

1. Updates

We may update this Privacy Policy to reflect changes in our personal information handling practices. We reserve the right to amend this Policy at any time, for any reason, without additional notice to you, other than by posting the updated Policy on our website. We encourage you to return to this page periodically to ensure you're informed about any updates to how we collect, use, and protect personal information. You can see when this Policy was last updated by checking the "last updated" date at the beginning of this Policy.

2. How we collect your personal information

All DAY JOY ("we," "us," "our") and our partners may collect personal information directly from you or through automated means. When you fill out a form on our website, such as registering for an account, you provide personal information directly to us. At other times, personal information is collected automatically when you use or interact with our website. We may also receive personal information from third parties that we work with.

3. When you provide your personal information

When you create an account with us, you'll need to provide personal details like your name, email address, mailing address, and phone number. If you join our Rewards Program, we might also ask for your gender and date of birth.

You'll create a username and password, which we use to confirm your identity on future visits, making it easier to use our website and make purchases. If you contact us by phone, you might share personal information that we use to answer questions, resolve issues, or offer support. We also collect personal information from you at conferences and events we attend or sponsor, including contact information and audiovisual data, such as recordings from in-person or online events.

We might collect additional personal information when you give feedback, review products, join our Rewards Program, or send us photos of yourself enjoying our products, whether directly or through social media tags.

4. Personal information from third-party sources

We may get personal information about you from third-party sources like online marketplaces, consumer data providers, payment processors, or social media platforms used to log into our services or website. This typically includes name, mailing address, type of purchase (one-time or subscription), and payment details.

We encourage customers to share their experiences with our products on our website and social media. If you engage in public conversations on social networks, like Facebook, we might collect personal information you agreed to share with the social network, such as your name and other details. If you use social media buttons or plug-ins, like "Share This" or "Like," we might collect personal information from those interactions.

If you invite others to use our services, we will collect your and the invitee's names and email addresses to send an invitation email. By doing this, you agree to obtain their consent before giving us their contact information. You also agree not to share contact information for minors. We will inform the invitee that you provided their information in the invitation email.

5. Personal information from automated technologies

We, along with our partners, may use log files, cookies, or other tracking technologies to gather information from the devices you use to interact with our website.

Device Information: This includes your IP address, device identifiers (for mobile phones or computers), and web browser details.

Analytics Information: We might receive personal information from automated technologies as visitors navigate our website or engage with marketing communications.

Diagnostic Information: This includes web traffic logs.

Advertising Information: Our advertising partners may collect information when you interact with ads on our website or ads we place on third-party sites, potentially using this information to target advertisements on our behalf.

Business Record Information: This includes records of your purchases and cart activity, such as when a cart has been abandoned, helping us determine when to send cart reminder messages via email or SMS/text.

6. Our partners and their information collection practices practices

The following is a list of our partners who collect the information described above. Please follow the links to find out more information about the partner’s privacy practices.

7. How we use your personal information

Your personal information is vital, and we aim to be clear about how we use it. Below is a summary of the primary uses of personal information:

• Service Functionality: We use personal information to provide easier access to our website and products, enable convenient payment, respond to support requests, and offer information on diets and nutritional trends through newsletters and blog posts on our website.
• Marketing Communications: We send marketing communications, newsletters, and recipes through email to subscribers. We may share your information with business partners, online advertising partners, and social media platforms for this purpose.
• Personalization: By combining personal information from specific customers, we aim to predict which products and services may interest you, then provide the most relevant and useful information.
• Targeted Advertisements: We work with marketing partners to provide advertisements based on your product purchases and interests.
• Fraud Detection and Security: We use personal information to detect fraud, maintain website security and integrity, and provide updates about the website and marketing information, including special promotions and surveys.
• Compliance with Legal Requirements: We may need to comply with legal processes, such as warrants, subpoenas, court orders, or other regulatory or law enforcement requests. We also use your information to comply with applicable legal requirements, internal records retention requirements, and to protect all parties in the event of disputes.
• Other Legal, Business, or Marketing Purposes: We may use personal information for other legal, business, or marketing purposes consistent with the practices described in this Policy.

8. How we share your personal information

We are committed to safeguarding your personal information and only share it as outlined in this policy. Here's how we handle sharing personal information with third parties.

9. International distributors

We work with international distributors in Europe, Australia, Canada, the Middle East, Iceland, and the Caribbean. These distributors are responsible for selling our products in those regions. While we don't share consumer personal information with them, they also do not share consumer personal information with us. If you purchase products from them, your personal information will be subject to their privacy policies, not ours. We encourage you to review their privacy policies to understand how your personal information is handled.

10. Affiliates

We may share your personal information with other companies within our corporate group for business or marketing purposes.

11. Service providers

We engage third-party vendors to perform specific functions on our behalf, such as processing payments, supporting marketing and advertising initiatives, ensuring website security, and understanding which areas of our website are most engaging. These vendors may receive personal information from us or collect it directly while performing these functions. However, text messaging originator opt-in data and consent will not be shared with any third parties.

12. Business partners

Occasionally, we may share your contact information with other organizations for marketing purposes. This is to offer you promotions and other relevant information.

13. Online advertising partners

We work with partners that assist with advertising, including those that use cookies and online tracking technologies. These partners may collect information to personalize ads, retarget campaigns, and measure advertising effectiveness.

14. Social media platforms

If you interact with us on social media or mention us in your social media posts by tagging or using hashtags, the platform may collect information about you and your interaction with us. If you click on social media objects on our website, such as Facebook's "like" button, the platform and your connections may see your activity. We recommend reviewing the privacy policies of social media platforms to understand their data collection practices.

15. Public sharing of your feedback

We value customer feedback and encourage suggestions to improve our products, expand our product menu, and enhance newsletters and blogs. We may share your feedback publicly by publishing your reviews on our website, using unattributed quotes in press releases, and presenting them to our board and retail partners.

16. Eventual successors

In case of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, customer information may be among the assets transferred. We reserve the right to transfer or assign your personal information to third parties as part of such transactions. Other than as required by a court or otherwise agreed upon, the use and disclosure of transferred customer information will remain subject to this policy.

17. Legal compliance

We may disclose your information to government authorities or third parties when:

• You give us permission to share your information.
• We are required to do so by law, court order, subpoena, or other legal or regulatory requests.
• We believe that disclosure is necessary to protect against fraud, secure our property or other rights, or protect our employees, users, or the public.

If you have any questions about how we share personal information, feel free to contact us for more information.

18. Children’s privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children without parental consent. If we become aware that we have inadvertently received personal information from a child under the age of 16, we will delete such information from our records.

19. Cross-border data transfer

We may collect, process, and store your information in the United States and other countries. The data protection laws in the U.S. may differ from those in your country. However, when we transfer personal information across borders, we do so in compliance with safeguards as required by relevant laws.

20. Your options and rights regarding your information

We understand the importance of controlling and protecting your personal information. Here's how you can review, update, correct, or delete your information.

21. Wiewing or updating your personal information

You can update your mailing address by accessing your account on our website. If you'd like to make other changes to your account, such as updating your name or email address, please email us at info@alldayjoysuperfoods.com with "Updates to Account" in the subject line and include the updates you'd like to make. All requests to change your account are subject to our identity verification requirements, as described below.

If you have questions or need assistance with other aspects of your account, please contact us through the same email address. We aim to respond to all requests promptly while ensuring your personal information's security and integrity

22. Opting out of promotional emails

If you no longer wish to receive promotional emails from us, the easiest way to opt out is by clicking the "unsubscribe" link at the bottom of a promotional email. Alternatively, you can email us at info@alldayjoysuperfoods.com with "Unsubscribe" in the subject line. Keep in mind that even if you unsubscribe, you might still receive transactional emails (e.g., emails related to your account, order confirmations, password resets, or customer support) as these are necessary for the operation of our website and to respond to your inquiries.

23. Do-not-track requests

Some Internet browsers offer a "Do Not Track" privacy preference. This feature, when activated, sends a message to websites requesting not to track user activity. Currently, our website does not respond to "Do Not Track" signals.

24. Ad choices

You have various options to control the information we and our partners collect for online advertising purposes:

Disabling Cookies: You can disable cookies in your browser or mobile device settings. Your mobile device may also have options to disable advertising functionality. Keep in mind that disabling or deleting cookies might affect the functionality of our website.

Industry Opt-Out Programs: Organizations like the Network Advertising Initiative, the Digital Advertising Alliance, and the European Interactive Digital Advertising Initiative offer opt-out choices for companies that participate in their programs.

Contact Us Directly: You can reach out to us for additional assistance.

If you opt out of personalized advertising, you might still see ads, but they won't be tailored to your interests. Disabling cookies or deleting them can also remove your opt-out preferences, so be cautious when managing cookies.

25. California consumer rights

The California "Shine the Light" Law California residents are entitled, once a year and free of charge, to request and obtain certain information regarding our disclosure, if any, of specific categories of personal information to third parties for their direct marketing purposes in the previous calendar year. To request this information, please contact us at info@alldayjoysuperfoods.com.

26. The california consumer privacy act (ccpa)

The California Consumer Privacy Act ("CCPA") grants California residents certain rights regarding the collection, use, and disclosure of personal information about them. These rights include the ability to know/access, delete, and limit the disclosure of personal information. You also have the right to be free from discrimination based on your exercise of CCPA rights.

Entities to whom we disclose information for business purposes are considered service providers. These are companies we engage to perform activities on our behalf. Entities to whom we "sell" information are classified as third parties. Under the CCPA, a business "sells" personal information when it discloses it to a company for monetary or other benefits. A company may be considered a third party either because:

We disclose personal information to them for purposes other than those enumerated as business purposes under California law, or Their contract with us doesn't restrict them from using personal information for purposes unrelated to the services they provide to us.

CONTACT US: For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@alldayjoysuperfoods.com.